Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not, you can return the product to us within 30 days of delivery.
The item you would like to return must be unworn and unwashed (and there are no signs of transfer of any make-up, or other stains) and sent back to us with your receipt, along with the tags still attached and in original packaging.
In order to return an item please request a return via email: email@example.com
Please ensure you put your order number and email address associated with the order in the email and use a trackable shipping service to return the items to us and keep the shipping receipt until you receive a refund.
Customers are responsible for returning the item(s) at their own expense.
The following items are not eligible for return:
- Any item which do not meet the required conditions (the item must be unworn and unwashed (and there are no signs of transfer of any make-up, or other stains) and sent back with your receipt, along with the tags still attached and in original packaging) or is damaged or missing parts for reasons not due to our error ;
- Any item that is returned more than 30 days after delivery;
- Gift cards cannot be refunded.
We cannot currently offer an exchange service. If you would like a different size or colour, please return your unwanted items and place a new order.
Once your return is received and inspected, we will notify you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid.
Please note: any shipping costs, taxes and/or duty applicable to your order are non-refundable.
Please use a trackable shipping service to return the items to us and keep the shipping receipt until you receive a refund.
We subject all our products to scrupulous quality controls and take all complaints regarding the quality of our products seriously. Should you receive a defective product, please accept our apologies and email us at firstname.lastname@example.org with clear pictures of faulty item within 3 days after you receive the order. We will send you the instructions to return the faulty item to us and, after examining it, we will exchange it for an identical non-defective product at our expense and refund the shipping costs for returning the faulty item (up to a maximum cost of EUR 10.90/kg).
You have the right to refuse the exchange with an identical non-defective product. In this case we will only refund the price you paid for the product excluding any shipping costs, taxes and / or duty applicable to your order.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen's advice bureau.