Do you have any questions about your order? Just send us a message. We will be happy to assist you.
support@driibe.com
For press releases, interviews and press kits:
pr@driibe.com
Would you like to become a DRiiBE reseller/distributor?
Get in touch:
b2b@driibe.com
Do you have any questions about the products or suggestions to give us? Use the form below to get in touch with us.
We offer FREE SHIPPING for orders over $120.
For orders with a lower amount, the following shipping rates apply:
- Germany: $ 7
- EU (Austria, Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Monaco, Spain ( excl. Canary Islands), Sweden): $ 16
- USA, Canada, UK, Switzerland, Ireland, Norway, other EU countries: $19
- Japan, Singapore, China, Hong Kong: $24
- Australia, New Zealand, South Korea: $30
- Other non-European countries: $45
We use the UPS Express Saver service for most shipments.
Delivery times vary depending on destination; most deliveries take 1-7 business days.
Orders are packed and shipped within 2 business days.
Note: Orders placed on weekends or holidays will be processed the next business day. During sale events and the holidays, some delivery delays may occur. Shipping time is measured in business days. Business days are Monday through Friday (excluding holidays).
CUSTOMS, DUTIES & TAXES:
We ship worldwide from Germany. This means that depending on the laws of your country, customs fees and/or taxes may apply. These are not included in the above shipping costs.
Many countries have a threshold, below which your import is not subject to any of those charges. For example:
UNITED STATES: For personal imports to the US below the USD 800 threshold, no additional customs fees, taxes, or duties apply.
AUSTRALIA: For personal imports to Australia below the AUD 1000 threshold, no additional customs fees, taxes, or duties apply.
For OTHER COUNTRIES we advise you to check the potential charges with your customs office. This calculator may be a good starting point, but we are not able to warrant its accuracy: https://www.simplyduty.com/import-calculator/
Please note: Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and DRiiBE will not refund the abandoned order, including shipping charges and fees.
Do you have any questions about the products or suggestions to give us? Use the form below to get in touch with us.
